Digital Banking Operations Specialist (FT, Onsite)
Settlers bank Settlers bank Windsor, WI Windsor, WI Full-time Full-time $20.
00 - $24.
50 an hour $20.
00 - $24.
50 an hour 8 days ago 8 days ago 8 days ago This position is primarily responsible for quickly and accurately performing daily departmental operations tasks that support our internal client-contact staff and the needs of external clients related to electronic payments, online banking, treasury management, data item processing/ entry, ACH, Check, Debit/Credit card processing, research and creative problem solving.
Performance Dimensions Serves as bank expert for all electronic banking transaction platforms Assists with client setup, password resets, technical and maintenance support Supports departments in responding to customer issues and requests for deposit account research and verifications, works directly with clients when needed to fulfill requests and resolve issues Processes credit card requests and performs necessary postings and maintenance of payments, new card orders, limit modifications, and system report archiving Monitors, tracks, processes, and completes new and unauthorized debit/ credit card transactions Performs and completes daily Exception Item Processing; stop payments, non-post items and NSF Items Performs daily report review for inactive/ controlled accounts, ACH Returns/ NOC's, OFAC, card case management, new/ closed accounts, tokenization, and duplicate image capture items to identify and complete necessary follow up actions Assists in the performance of the daily workflow of the item/ image capture process Posts daily incoming and outgoing wire transfers Reviews and approves daily ACH and External Transfer files Completes Daily Originator Returns and NOC's Sends monthly ICS, CDARs and R&T statements Print notices, statements, escrow, and interest checks Performs Incoming ICL Transactions, returns and adjustments Tracks account document exceptions, and works with bankers to resolve Process garnishments and levies Prepares and submits IBRETA and IOLTA remittance Assists with specification changes to customer-facing products and services Processes and assists with foreign collection items Updates departmental policies and procedures as assigned by Chief Operations Officer Provides administrative support preparing EOY tax documents/ reporting for retirement and HSA plans Stays abreast of compliance and regulatory security requirements ensure regular adherence to time frame and code requirements Including but not limited to Online Banking, Bill Payment, ACH Origination, Wire Transfers, External Transfers, Positive Pay, Remote Deposit Capture, Mobile Capture, Zelle , Tokenization, and PIM.
Teamwork Dimensions Demonstrates respect for co-workers, contributes to positive work environment oWorks collaboratively with the team oAdheres to established bank policies and procedures oDemonstrates understanding of, and compliance with, governing regulations and laws oMaintains a neat and professional personal appearance and work area oServes on bank committees as necessary oRepresents the bank at community functions Required Skills and Experience Required knowledge and/or experience includes but is not limited to item processing; ACH and deposit/ deposit account operations; CIF; Data Entry and file maintenance; and basic accounting.
oGeneral understanding of related legal and compliance issues oStrong organizational and time-management skills with the ability to effectively multi-task and provide timely updates, responses, and resolutions oDemonstrated ability to complete all job functions in a timely and accurate manner and consistently meet deadlines oExcellent verbal and written communication skills including the ability to interpret and explain policies and procedures in a comprehensive manner oAbility to communicate in a courteous and professional manner in-person, over the phone, and via email oCompetence with MS Office products and general office equipment oMinimum of a high school diploma Position Description This position has frequent contact with internal and external customers and outside vendors.
This position will have frequent access to confidential customer information.
This position reports to the Chief Operations Officer.
Work Conditions Tasks are performed primarily in an office setting and require the ability to sit or stand for prolonged periods of time.
Prolonged visual concentration at a computer monitor can be expected.
Employee must be able to lift up to 25 pounds on an occasional basis.
Full Time employees will generally work 38-40 hours each week.
This position is eligible for the Work from Home program.
This description is meant as an overview of this position and is not intended to describe all tasks which the employee may be asked to perform.
Changes may be made to this description at any time at the discretion of the bank.
Reasonable accommodations may be made to assist qualified individuals in completing the essential functions of the position.
Job Type:
Full-time Pay:
$20.
00 - $24.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Physical setting:
Office Schedule:
8 hour shift COVID-19 considerations:
Nightly professional cleanings, hygiene stations, and social distancing Education:
High school or equivalent (Required)
Experience:
Banking:
5 years (Preferred) Banking Operations:
3 years (Preferred) ACH:
1 year (Preferred) Work Location:
In person This position has frequent contact with internal and external customers and outside vendors.
This position will have frequent access to confidential customer information.
This position reports to the Chief Operations Officer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $24.
50 an hour $20.
00 - $24.
50 an hour 8 days ago 8 days ago 8 days ago This position is primarily responsible for quickly and accurately performing daily departmental operations tasks that support our internal client-contact staff and the needs of external clients related to electronic payments, online banking, treasury management, data item processing/ entry, ACH, Check, Debit/Credit card processing, research and creative problem solving.
Performance Dimensions Serves as bank expert for all electronic banking transaction platforms Assists with client setup, password resets, technical and maintenance support Supports departments in responding to customer issues and requests for deposit account research and verifications, works directly with clients when needed to fulfill requests and resolve issues Processes credit card requests and performs necessary postings and maintenance of payments, new card orders, limit modifications, and system report archiving Monitors, tracks, processes, and completes new and unauthorized debit/ credit card transactions Performs and completes daily Exception Item Processing; stop payments, non-post items and NSF Items Performs daily report review for inactive/ controlled accounts, ACH Returns/ NOC's, OFAC, card case management, new/ closed accounts, tokenization, and duplicate image capture items to identify and complete necessary follow up actions Assists in the performance of the daily workflow of the item/ image capture process Posts daily incoming and outgoing wire transfers Reviews and approves daily ACH and External Transfer files Completes Daily Originator Returns and NOC's Sends monthly ICS, CDARs and R&T statements Print notices, statements, escrow, and interest checks Performs Incoming ICL Transactions, returns and adjustments Tracks account document exceptions, and works with bankers to resolve Process garnishments and levies Prepares and submits IBRETA and IOLTA remittance Assists with specification changes to customer-facing products and services Processes and assists with foreign collection items Updates departmental policies and procedures as assigned by Chief Operations Officer Provides administrative support preparing EOY tax documents/ reporting for retirement and HSA plans Stays abreast of compliance and regulatory security requirements ensure regular adherence to time frame and code requirements Including but not limited to Online Banking, Bill Payment, ACH Origination, Wire Transfers, External Transfers, Positive Pay, Remote Deposit Capture, Mobile Capture, Zelle , Tokenization, and PIM.
Teamwork Dimensions Demonstrates respect for co-workers, contributes to positive work environment oWorks collaboratively with the team oAdheres to established bank policies and procedures oDemonstrates understanding of, and compliance with, governing regulations and laws oMaintains a neat and professional personal appearance and work area oServes on bank committees as necessary oRepresents the bank at community functions Required Skills and Experience Required knowledge and/or experience includes but is not limited to item processing; ACH and deposit/ deposit account operations; CIF; Data Entry and file maintenance; and basic accounting.
oGeneral understanding of related legal and compliance issues oStrong organizational and time-management skills with the ability to effectively multi-task and provide timely updates, responses, and resolutions oDemonstrated ability to complete all job functions in a timely and accurate manner and consistently meet deadlines oExcellent verbal and written communication skills including the ability to interpret and explain policies and procedures in a comprehensive manner oAbility to communicate in a courteous and professional manner in-person, over the phone, and via email oCompetence with MS Office products and general office equipment oMinimum of a high school diploma Position Description This position has frequent contact with internal and external customers and outside vendors.
This position will have frequent access to confidential customer information.
This position reports to the Chief Operations Officer.
Work Conditions Tasks are performed primarily in an office setting and require the ability to sit or stand for prolonged periods of time.
Prolonged visual concentration at a computer monitor can be expected.
Employee must be able to lift up to 25 pounds on an occasional basis.
Full Time employees will generally work 38-40 hours each week.
This position is eligible for the Work from Home program.
This description is meant as an overview of this position and is not intended to describe all tasks which the employee may be asked to perform.
Changes may be made to this description at any time at the discretion of the bank.
Reasonable accommodations may be made to assist qualified individuals in completing the essential functions of the position.
Job Type:
Full-time Pay:
$20.
00 - $24.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Physical setting:
Office Schedule:
8 hour shift COVID-19 considerations:
Nightly professional cleanings, hygiene stations, and social distancing Education:
High school or equivalent (Required)
Experience:
Banking:
5 years (Preferred) Banking Operations:
3 years (Preferred) ACH:
1 year (Preferred) Work Location:
In person This position has frequent contact with internal and external customers and outside vendors.
This position will have frequent access to confidential customer information.
This position reports to the Chief Operations Officer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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